A time-share company initially rejected a couple from utilizing one of their properties in Las Vegas because the couples is male.
Tim Seelig, a member of the San Francisco Gay Men's Chorus, decided to take up the offer by Best Vacations Ever to sit through a 90-minute time share presentation in Las Vegas, in exchange for a trips to that city, Orlando, and New Orleans for $259 plus tax. When it came time to book the trip to Vegas, Tim's partner, Dan, was declined because he mentioned his partner's name was Tim. After speaking with six people (!), they all agreed same-sex couples were not part of the deal.
After posting on Facebook about the ordeal, and the story getting picked up on the internet, an apology was received from Best Vacations Ever (warning: the egregious term "sexual preference" is used three times):
First and foremost I would like to express my most sincere apologies on behalf of the company for the way in which this matter was handled. Allow me to clear the air for you at this time.
In addressing Dan's request for reservations to our Las Vegas destination our customer care agent made a mistake, and informed Dan that he was unable to travel to Las Vegas due to his sexual preference. That information was entirely inaccurate. We accept all couples regardless of their sexual preference. We do not at this point, nor have we ever prevented a guest/couple from traveling to one of our properties due to their sexual preference. That is not our policy.
If you and Dan can find it in your hearts to forgive us for this huge error, and ultimately to give us another chance, we can assure you that we will do everything in our power to bring you back to the point in which you were at when you initially agreed to this purchase, as we are able to fulfill your package exactly as we initially promised intended to do.
Preferred Guest Resorts
Quality Assurance Manager
407-215-2099 (Extension 22335)