United Airlines has announced that it will suspend reservations for their PetSafe travel program after a string of incidents—including pets being sent to incorrect destinations.
“We are deeply committed to the safety and comfort of the animals and pets in our care. We are conducting a thorough and systematic review of our program for pets that travel in the cargo compartment to make improvements that will ensure the best possible experience for our customers and their pets,” the airline said in a press release.
United Airlines said that they will use independent pet-safety experts to evaluate their policy and procedures.
The airline will continue to accept already-existing PetSafe reservations through March 20 for animals being transported in cargo, and animals traveling in-cabin will not be impacted by this announcement.
United expects to end its review by May 1.
Following incidents including dogs being sent to wrong destinations, and a dog dying in an overhead bin, two senators introduced a bipartisan bill called the Welfare of Out Furry Friends Act (WOOFF) that would end placing animals in an overhead bin on flights.
United had the worst rate of pet deaths in 2017, according to reports.